![]() Upon successfully connecting, you can see the connected device's information and set the transfer quality. Instruct the device user to install the latest version of the Knox Remote Support Agent and enter the access code.To remotely control a device with the Knox Remote Support Viewer: ![]() Control devices with the Knox Remote Support Viewer You can now control the target device using the Knox Remote Support Viewer. TIP - If you're accessing Knox Remote Support through the Knox Manage console, you can save time and directly launch the agent on the device by clicking Force Run. Click Send SMS to send the access code and a URL to install the Knox Remote Support Agent to the device through SMS.Instruct the device user to enter the access code in the agent on the device.If you don't see the 6-digit access code on the Knox Remote Support page, click Connect.Ĭhoose a method to send the access code to the device user: To use it, go to Device on the console, select a device from the list, and then click Knox Remote Support. ![]() If your enterprise uses Knox Manage, you can also access the tool through the Knox Manage console.
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